Refund and Returns Policy

Collectoris.com
Last Updated: January 2, 2026

1. Overview

Collectoris.com operates as a premium limited-edition collectibles platform, offering curated artworks produced in strictly limited quantities.

Due to the unique, collectible, and often custom-produced nature of our artworks, our Refunds & Returns Policy is intentionally limited and clearly defined.

2. All Sales Are Final

All artwork sales are considered final once an order is confirmed, except in the limited circumstances described below or where otherwise required by applicable law.

We do not accept returns or refunds for:

  • Change of mind
  • Buyer’s remorse
  • Differences in color or appearance due to screen calibration
  • Minor variations inherent to artistic or printing processes

3. Eligible Refunds or Replacements

A refund or replacement may be offered only if:

  • The artwork arrives damaged
  • The wrong item or edition is delivered
  • The artwork is materially defective upon arrival

4. Reporting a Problem

To be eligible for a refund or replacement:

  • You must notify us within 48 hours of delivery
  • Provide clear photographic evidence of:
    • The damaged artwork
    • The original packaging
    • The shipping label

Claims submitted after this period may not be accepted.

5. Resolution Options

At our sole discretion, and subject to availability, we may:

  • Replace the artwork with the same edition (if available)
  • Offer a partial or full refund
  • Provide store credit of equivalent value

For limited editions that are sold out, a replacement may not be possible.

6. Return Shipping (If Applicable)

If a return is approved:

  • We will provide return instructions
  • Returned items must be shipped in original packaging
  • The buyer must follow all provided return guidelines

Unauthorized returns will not be accepted.

7. Non-Returnable Items

The following items are non-returnable:

  • Limited-edition artworks
  • Custom or made-to-order pieces
  • Artworks accompanied by certificates of authenticity
  • Items marked as “final sale”

8. EU / EEA Consumer Rights

If you are located in the European Union or European Economic Area, certain consumer protection laws may grant you additional rights.

However, under EU law, the right of withdrawal may not apply to:

  • Goods made to the consumer’s specifications
  • Clearly personalized or limited-edition items

Where applicable, we will honor mandatory legal requirements.

9. Refund Processing

Approved refunds will be processed to the original payment method within a reasonable time after approval. Processing times may vary depending on the payment provider.

10. Shipping Liability

Once an order has been handed over to the shipping carrier, Collectoris is not responsible for delays, loss, or damage caused by the carrier, except where required by law.

11. Fraud & Abuse Prevention

We reserve the right to refuse refunds or replacements in cases of:

  • Suspected fraud
  • Abuse of our policies
  • Repeated or unreasonable claims

12. Contact

For refund or return requests, contact us at:
📧 [email protected]

Please include your order number and supporting documentation.